Terms + Conditions
By engaging in Physiotherapy services, group or private classes with Nurture Physiotherapy + Yoga I hereby agree to the following:
Yoga classes:
Bookings: Our group face-to-face classes are currently available by term booking only. To secure your booking for term classes, payment is required up front. Options for either casual visits or term bookings are available for live online and on-demand classes.
In the event of lockdown or COVID restrictions that require the cancellation of face to face classes, classes will be delivered online via Zoom (with access to class recording for 7 days following class).
Please consider carefully your schedule and ability to attend face to face and online classes when booking and purchasing a term class pass. Term class payments are not refundable, shareable, extendable, or transferrable to workshops, courses or other events, and must be used for the term booked.
Online Payments: are transacted via Stripe or direct bank transfer. Payments must be made prior to attendance at any classes. For term class passes, the total amount will be charged upon booking. Bookings for classes can be made at any time either online or by contacting us.
Late Entry: Please arrive at class 5-10mins prior to start time, to avoid disruption to others. If arriving late for class, please be mindful of others as you enter.
Pricing: Our pricing is subject to change and may increase from time to time to reflect an increase in our costs and your benefit.
Physiotherapy sessions - face to face and telehealth
Payment is required on the day of service, and in some instances on booking of appointment.
For incapacity to attend booked 1:1 sessions and whereby greater than 24 hours notice is provided, a reschedule of service can be performed or full refund if unable to attend to service if advanced payment has been made.
Cancellations and Refunds
Physiotherapy clients: For notice of greater than 24 hours, physiotherapy sessions can be rescheduled. Whereby less than 24 hours notice is provided to reschedule or indicate inability to attend, the full fee for service will be charged.
Yoga clients: If injury or illness arises that prevents you from practicing for an extended period of time, please contact us and we will consider these cases individually. Term class payments are otherwise not refundable due to time management / schedule issues or change of mind about purchase. In the event of lockdown or COVID restrictions that require the cancellation of face-to-face classes, classes will be delivered online via Zoom.
Please consider carefully your schedule and ability to attend online classes when booking and purchasing a face-to-face or online term class pass. Term class payments are not refundable, shareable, extendable, or transferrable to workshops, courses or other events, and must be used for the term booked.
In the instance of class cancellation on Nurture Physiotherapy + Yoga’s behalf, you will not be charged for the class.
Injury risk - group yoga class:
By participating in group or 1:1 yoga classes at Nurture Physiotherapy + Yoga I acknowledge that:
The practice involves physical and movement efforts that may be challenging for my fitness level
I acknowledge and accept that participation in yoga and other movement-based classes involves a risk of physical injury or other harm and I agree that I am fully aware of the risks and hazards involved and am participating at my own risk.
I agree to assume full responsibility for any risks, injuries or damages, known or unknown, which I might incur as a result of participating in a class.
Informing teacher of previous Injury/health condition
Either a 1:1 assessment or completion of a medical screen is required prior to the commencement of Nurture’s classes.
I agree to notify the therapist or teacher of any relevant or new medical or health condition prior to class or initial consultation.
I agree to notify the therapist or teacher of any new injury.
I will notify the therapist or teacher prior to class commencement if pregnant or experiencing any pregnancy complications and stage of pregnancy (if known).
Adjustments and corrections during class:
I understand that I may receive physical assists or adjustments to enhance or correct my alignment during classes by the therapist / teacher or in class. I will take accountability for alerting the therapist / teacher via verbal feedback if I do not want to receive any hands-on adjustments.
Photo or video material
On occasion, Nurture Physiotherapy + Yoga will take photos or videos in class to use for promotion. I allow permission for this to happen or to advise the therapist that I prefer to not be photographed.
I agree to release and forever discharge any claim I may have against the Nurture Physiotherapy + Yoga for injury or damages that I may sustain as a result of participating in any classes.
I have read the above release and waiver of liability and fully understand its contents.
I voluntarily agree to the terms and conditions stated above.
Complaints
We endeavour to provide you with a timely, welcoming, comfortable and professional service. Please direct any feedback to us via marnie@nurturephysioyoga.com.au
Copyright and Intellectual Property
No part of this Website or the material in it may be reproduced, extracted, published or distributed (unless specifically authorised by applicable law) without written permission of Nurture Physiotherapy + Yoga. Copyright in website content is owned by us unless otherwise indicated. Intellectual property rights in our logos remains vested in us and you do not acquire any such rights in our logos by virtue of your access or use of this Website.
Privacy Policy
At Nurture Physiotherapy + Yoga we’re committed to your privacy, and provision of any personal information shared with us is via strictly confidential means, ensuring a comfortable and protected online experience when dealing with us.
Our privacy policy refers to personal information we collect about you as our clients in face-to-face interactions, as visitors to our website and bookings site, social media and as members of the public.
Through the use of this site, you consent to the following for your individual data:
COLLECTION OF PERSONAL INFORMATION:
Nurture Physiotherapy + Yoga collects personal identifiable information, either through referral form or via our online bookings - your name, date of birth, address, email address and phone number will be collected to ensure communicating means.
None of this information would be disclosed to any other source or provider unless your written consent is obtained (i.e. in the instance of cross-referral or multidisciplinary health professional involvement).
If you do not provide us with all the information we request, we may not be able to deliver our services.
Nurture Physiotherapy + Yoga will endeavour to keep any information about you secure, accurate and up-to-date. Your information is stored on secure servers and our employees and contractors respect the confidentiality of any personal information related to you.
You should notify us immediately if there is any unauthorised use of your account or any other breach of security. However, Nurture Physiotherapy + Yoga does not accept responsibility for any consequences of the unauthorised access to your information.
As with most websites, we collect data on website activity such as the number of viewers, the date and time of visits, frequency of pages viewed, and web browser the site has been accessed via. This information alone does not identify an individual. It simply provides us with statistics to analyse and improve your experience on our website to get the information users need related to updated information and other new services from Nurture Physiotherapy + Yoga.